Consultation
As part of the Complete Commerce process we will guide you through every step of the implementation.
Sales Process
- We will visit you without charge or obligation to show you what we can offer
- We gather some initial requirements and give you an idea of cost
Consulting
- Paperwork sign-off
- Defining your web site objectives and key measurable targets
- Designing and storyboarding the site
Project Management
- Complete Commerce project management protocol is based on PRINCE, the tried-and-tested UK government project management procedures. We have adapted & modified it to meet the needs of customers implementing Complete Commerce.
- The project process starts with a Project Initiation Meeting(s) (PIM), which seeks to complete project objectives, create a project plan and time-based milestone schedule, define responsibilities and resource requirements, clarify website customisation, outline the training programme and assess any project risks. Each of these areas will be documented by us for circulation and approval in the form of Project Notes.
- Once agreed, regular progress reports will keep us all informed of developments, achievements, milestones, set backs and any new risks that arise.
- The PIM is the primary vehicle defining who does what and when, but, since each project is different, it is difficult to give firm guidelines on resource requirements until after it has taken place.
Training
- Comprehensive training programme for administrators, users and content managers
- Wiki based help and information with “How To’s and FAQ’s”
Support
- Available during the UK working day and based in the UK
- Service Level Agreement
- Telephone and email support
- Remote diagnostics
- Updates and maintenance
- Fully automated help desk software for call logging, escalation and progression