This is where it all begins.  Complete Commerce comes with a back office system included*.

 

All stock data, promotions, customers, price lists, my account data, etc, is fed directly from the back office system.

 

This is where the "web categories" are defined to indicate the structure of your e-commerce site and the products that will populate it.

 

The web categories then produce ...

 

Some powerful and immersive user browsing experiences, including categories within other categories.

 

 

Product variants are a strong point of Complete Commerce.  Variants are used when a product comes in different colours or sizes (for example). 

 

Variants can be displayed as a matrix when they have two elements or drop-down boxes where there are 3 or 4 possible variations (see next slide for an example of a 4 element SCS product).

 

The "dog basket" has 4 elements: Type, Material, Colour and Size.  3 and 4 element SCS products will automatically create dynamic drop down boxes for user selection.

 

You only need to upload one good quality image to Complete Commerce and it will auto size that image based on where it is being displayed - seamlessly and without loss of detail.

 

UDAs are user defined (custom) data that can further enhance your products on-line.  They are displayed with the product and are fully searchable.  In this example two formats of book ISBN numbers are associated with the product making ISBN searches possible.  You can have as many UDAs as suits your needs.

 

You may also notice at the bottom of this slide there are some related up-sell items, which, like all the Complete Commerce data, are fed in from the back office system.

 

 

These are pulled from the back-office call centre sales AND website sales - dynamically. 

 

Simply set-up a category in the back-office system with a "type" of bestsellers and a number to indicate how many should be shown, and Complete Commerce will automatically generate the top X bestsellers based on the position you've assigned the category in the category tree.

 

The user of your site is able to search the entire product file.  The search will look at the stock code, the short description and the long description for matches as well as the stock UDAs mentioned earlier. 

 

A sub-search can be performed on the results, further filtering by description and/or price. The result set can also be sorted by description or price.

 

Complete Commerce will keep track of browsing history so that customers can refer quickly to their "Recently Viewed" items. 

 

The basket is remembered for logged in users on any machine they log in on.

 

Standard user baskets are saved on that machine using secure sessions, without the need to log-in.

 

The slide shows the same items displaying in Euro and Dollars. 

 

The web categories can be assigned different templates so that you can control how your products are laid out on the e-commerce site.

 

Here we have two templates being displayed for each of the two "group" categories; the configuration can control how many items are displayed in each template.

 

You've seen group categories that can be used to display summaries of products; here we see normal categories that control navigation, i.e. categories that users can drill-down into. These categories can optionally be assigned images and descriptions to make them more informative and attractive to the user.

 

You may also notice some campaign banners down the sides, which are configurable and can be static or be randomly served to the web browser.

 

 

Your e-commerce shopping site, using Complete Commerce, can support Keycodes (promotional codes) and Delivery Rates.

 

The live Stock Availability is also confirmed from the back-office system and Actual Prices are used based on Customer specific price lists.

 

For trade (business-to-business) e-commerce web sites, it is useful to be able to pull a current Customer Statement direct from the back office system.  All web service calls to the back office system are "live" and data is displayed in real time.

 

Even on a business-to-consumer e-commerce site this can be used to display the customer's trading history.

 

 

 

Using the supplied analytics suite you are able to track who is doing what, when, and how often.

 

This 3rd party tool offers a configurable dashboard of your favourite reports and can be configured to auto email daily/weekly statistics.

 

 

Complete Commerce includes a built-in CMS so you can define your own content pages and site options.

 

The CMS contains a powerful editor for creating your own rich content, which will include creating your own pages, such as “terms and conditions” or “about us”.

 

It can also be used to create custom content for the header of a set of web categories, further increasing the power and flexibility of what you can achieve on your own.

 

We started in the back office system, so it is fitting that we end here too; with a nice juicy order ready for processing!!

 

 

For an informal chat please contact us on 0845 25 75 111 or drop an email to sales@keystonesoftware.co.uk

 

We'll be happy to answer any questions about the system and organise a demonstration if you'd like - without any obligation or cost.  We're happy to travel to your offices or provide a warm welcome for you at ours.

 

We look forward to hearing from you.