• The start ...
     
    This is where it all begins.  Complete Commerce comes with a back office system included*.
     
    All stock data, promotions, customers, price lists, my account data, etc, is fed directly from the back office system.
     
    This is where the "web categories" are defined to indicate the structure of your e-commerce site and the products that will populate it.
     
    Click on the screen image to zoom in
  • The web categories then produce ...
     
    Some powerful and immersive user browsing experiences, including categories within other categories.
     
    Use Back button on the left of the slides to compare the "Fantasy Store" web category structure with what the web site will actually display.

    Click on the screen image to zoom in
  • (SCS) Size Colour Style ...
     
    Products variants are a strong point of Complete Commerce.  Variants are used when a product comes in different colours or sizes (for example). 
     
    Variants can be displayed as a matrix when they have two elements or drop-down boxes where there are 3 or 4 possible variations (see next slide for an example of a 4 element SCS product).

    Click on the screen image to zoom in
  • (SCS) - Size Colour Style ...
     
    The "dog basket" has 4 element: Type, Material, Colour and Size.  3 and 4 element SCS products will automatically create dynamic drop down boxes for user selection.
    Click on the screen image to zoom in
  • Image Scaling ...
     
    We like to joke that image scaling in Complete Commerce is "better than play.com - FACT!". This is because we compared them at pixel level (some of us are that geeky!). 
     
    Essentially, you only need to upload one good quality image to Complete Commerce and it will auto size that image based on where it is being displayed - seamlessly.
    Click on the screen image to zoom in
  • Stock User Defined Attributes ...
     
    UDAs are user defined (custom) data that can further enhance your products on-line.  They are displayed with the product and are fully searchable.  In this example two formats of book ISBN numbers are associated with the product making ISBN searches possible.  You can have as many UDAs as suits your needs.
     
    You may also notice at the bottom of this slide there are some related up-sell items, which, like all the Complete Commerce data, are fed in from the back office system.
     
    Click on the screen image to zoom in
  • Bestsellers ...
     
    These are pulled from the back-office call centre sales AND website sales - dynamically. 
     
    Simply set-up a category in the back-office system with a "type" of bestsellers and a number to indicate how many should be shown, and Complete Commerce will automatically generate the top X bestsellers based on the position you've assigned the category in the category tree.
    Click on the screen image to zoom in
  • Searching ...
     
    The user of your site is able to search the entire product file.  The search will look at the stock code, the short description and the long description for matches as well as the stock UDAs mentioned earlier. 
     
    A sub-search can be performed on the results, further filtering by description and/or price. The result set can also be sorted by description or price.
    Click on the screen image to zoom in
  • Secure sessions ...
     
    Complete Commerce will keep track of browsing history so that customers can refer quickly to their "Recently Viewed" items. 
    Click on the screen image to zoom in
  • User Basket ...
     
    The basket is remembered for logged in users on any machine they log in on.
     
    Standard user baskets are saved on that machine using secure sessions, without the need to log-in.
    Click on the screen image to zoom in
  • Sitemap ...
     
    This is dynamic  - created "on the fly" based on your web categories.
    Click on the screen image to zoom in
  • Currency ...
     
    The slide shows the same items displaying in Euro and Dollars. 
    Click on the screen image to zoom in
  • Flexibility ...
     
    The web categories can be assigned different templates so that you can control how your products are laid out on the e-commerce site.
     
    Here we have two templates being displayed for each of the two "group" categories; the configuration can control how many items are displayed in each template.
    Click on the screen image to zoom in
  • Categories ...
     
    You've seen group categories that can be used to display summaries of products; here we see normal categories that control navigation, i.e. categories that users can drill-down into. These categories can optionally be assigned images and descriptions to make them more informative and attractive to the user.
     
    You may also notice some campaign banners down the sides, which are configurable and can be static or be randomly served to the web browser.
     
    Click on the screen image to zoom in
  • Checkout (addresses) ...
     
    Multiple address management, fed directly from/to the back office system.
    Click on the screen image to zoom in
  • Checkout ...
     
    Your e-commerce shopping site, using Complete Commerce, can support Keycodes (promotional codes) and Delivery Rates.
     
    The live Stock Availability is also confirmed from the back-office system and Actual Prices are used based on Customer specific price lists.
    Click on the screen image to zoom in
  • Checkout (payment) ...
     
    Complete Commerce supports multiple credit cards against the user's account, which are all stored securely in compliance with PCI-DSS rules.
     
    Cards can be charged from the e-commerce shopping site or from the back-office system when despatching the goods.

    Click on the screen image to zoom in
  • Checkout (confirmation) ...
     
    At the final stage of the checkout, Complete Commerce will actually reserve stock against the order in the back-office so that the customer can be confident that what they are about to pay for is actually assigned to them.
     
    Don't worry though, stock is freed up again should the user decide not to continue with the payment or for some reason payment is declined.  
     
     
     
     
    Click on the screen image to zoom in
  • My Account (statement)...
     
    For trade (business-to-business) e-commerce web sites, it is useful to be able to pull a current Customer Statement direct from the back office system.  All web service calls to the back office system are "live" and data is displayed in real time.
     
    Even on a business-to-consumer e-commerce site this can be used to display the customer's trading history.
     
     
    Click on the screen image to zoom in
  • My Account (product analysis) ...
     
    This will display all of the items the customer has ever bought, online via the e-commerce site AND on the phone or from the catalogue via the back-office system.
     
    It is possible to use this list for re-ordering, especially useful on trade sites where customers may tend to reorder the same products regularly.
    Click on the screen image to zoom in
  • My Account (order history) ...
     
    Standard list of outstanding, pending and shipped orders the customer has placed, with the option of drilling-down into the detail of each one.
     
    It is possible to see part despatch details from here if part of the order has been shipped and the rest is pending.
    Click on the screen image to zoom in
  • My Account (back orders) ...
     
    A list of the items currently on back order for the customer, again with the added advantage of tracking non-web back orders too.
    Click on the screen image to zoom in
  • Website Analytics ...
     
    Using the supplied analytics suite you are able  track who is doing what, when, and how often.
     
    This 3rd party tool offers a configurable dashboard of your favourite reports and can be configured to auto email daily/weekly statistics.
     
    Click on the screen image to zoom in
  • Content Management System ...
     
    Complete Commerce includes a built-in CMS so you can define your own content pages and site options.
     
    The CMS contains a powerful editor for creating your own rich content. 
     
    The CMS is primarily used for creating your own pages such as "terms and conditions" or "about us". 
     
    It can also be used to create custom content for the header of a set web categories, further increasing the power and flexibility of what you can achieve on your own.
    Click on the screen image to zoom in
  • Back where we started ...
     
    We started in the back office system, so it is fitting we end here to; with a nice juicy order ready for processing!!
     
     
    That's the end of the slide show, it will now start to repeat.  We hope you got a flavour for what Complete Commerce can do for you.  Next we suggest you visit the Design section.
    Click on the screen image to zoom in
 
 
 
You’ve just found something very different with our eCommerce solution called "Complete Commerce".

We design, build, develop & host web sites that are a reflection of your company’s culture to accurately deliver your brand and marketing messages, but, that’s not all…
 
It comes COMPLETE with a highly functional back office system for Free! (conditions apply)

Complete Commerce is a new product for 2010.

So, what do we do?  What makes us different?  What exactly is our USP?  

We are a UK software development house with 10 years experience in writing software for mail-order / multi-channel businesses.  We have branched out into the world of e-commerce and on-line shopping.  Our mission is to “invigorate on-line shopping”.  We do this by offering an e-commerce engine that is both powerful and flexible.  Yes, we know, these words are bandied around far too often these days, but there is no other way to describe what we are offering.  

We have been observing the e-commerce market for years and have talked to many customers about the web sites they use.  This has given us amazing (unbiased) insight into what makes a profitable e-commerce site.  These days an e-commerce engine needs to offer more – the customer expects more.  They want their order history to be available, yes, but they also want their live statement, their backorders, live stock levels, their special prices, etc.

You, too, have become more aware of what makes a good e-commerce site.  As a company looking to offer the latest in e-commerce, you want to offer flexible promotions to bring customers into the site, you want immersive browsing experiences to keep customers interested, you want a powerful back-office system to take the web orders and allow for efficient despatch; you want security, analysis, your web site to be high in the search engine listings and, most importantly, you want a profitable web site that delivers a true Return On Investment.  

Well, what makes a profitable web site?  It’s a site that customers want to use repeatedly, that brings in the orders, and yet it costs very little to administer and maintain in terms of staff resource.  An e-commerce site which is properly integrated (that’s the key) with the back-office is automated, and automation, as we know, saves time and money.  Back-orders go into the back-office as “Awaiting Stock”, where they are automatically released when stock comes in; trade orders are put into “Terms Hold” if the customer is over their credit terms, and automatically released once the customer pays; orders that are “good to go” are put into “Staging” for immediate processing.  No tedious analyses by operators to determine which orders are which – it just happens.

So, to come back to “powerful and flexible”,  the power is coming from the features available in Complete Commerce (see the features page) and the flexibility comes from the fact that we are software development experts who will be in control of the e-commerce code, the back-office code and the code in-between – in essence the whole end-to-end solution is adaptable and therefore flexible.